Manage billing details, invoices and your subscription

Use the Hopted billing portal to manage the billing options available for your subscription, access invoices, and update billing details.

#Open billing management

1. Check the Hopted account selected at the bottom of the menu.
2. Open Settings → Billing.
3. Under Manage my subscription, select Manage.
4. In the billing portal, choose the available option for invoices, payment information or subscription management.
5. Review the amounts, effective dates and confirmation details before saving a change.

#Change plans or capacity

Use Settings → Plans to review Hopted plan choices and add-ons against your current account setup. See Choose a plan and manage capacity.

Some changes require reducing current usage first. Read the account's offer and any confirmation instead of assuming that changing a displayed quantity has already changed the subscription.

#Cancel or resolve a billing problem

Use the subscription controls offered in the portal. Check the confirmation for the effective date and what happens at the end of the current period. If the option you need is not available, contact Hopted support.

Uninstalling the extension, closing Chrome or deleting a sync does not itself cancel a paid subscription.

#If the portal does not open

Check that your browser permits the billing window and that you selected the correct account. If Hopted directs you to Plans, review the account's subscription state there. For further help, contact support with the account and invoice reference, without sharing full payment-card details.