Effective as of May 30, 2023
We offer limited free and paid products. We don't sell your data.
We process or collect information to provide, build, protect, improve, and promote our products. The information we collect includes account and payment information you provide, as well as log data and device information that we collect automatically.
Here are the categories of information we collect or process:
Account information when you sign up for an account, which may include your email address, password, name, and email preferences. If you sign up through a third-party service, like Google or Apple, we’ll collect the information from them that you authorize.
Payment information if you are a paying customer, which includes payment transaction history and limited payment card information. If you use PayPal, the Google Play Store, the Apple App Store or another payment processor to finalize and pay for your order, you will provide your payment information directly to those providers, not us.
Log data and device information, which includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, and operating system and platform.
Sales and support data, which is the personal information you share with us when you interact with our customer support advisors and sales teams.
User content, which consists of all the text and documents that you upload, enter, or otherwise transmit when you use our products.
Usage data, which includes information about how you use and interact with our products. For example, we collect usage data to provide you with weekly activity reports.
Cookie information and other identifiers to enable our systems to recognize your browser or device and provide, protect, and improve our products. Note that our products currently do not respond to Do Not Track requests.
Third-party information, such as data about organizations, industries, lists of companies that are customers, website visitors, marketing campaigns, and other matters related to our business from affiliates and subsidiaries, our partners, or others that we use to make our information better or more useful. This data may be combined with the other information we collect and might include aggregate-level data, such as which IP addresses correspond to zip codes or countries. Or it might be more specific: for example, how well an online marketing or email campaign performed.
Other information you provide directly to us. You may have the option to submit additional information as you use our products. For example, you may choose to participate in surveys where you can provide feedback on the product.
We use your information to provide, build, protect, improve, and promote our products.
The way we use your information depends, in part, on how you use our products and what preferences you set.
We use your information for the following specific purposes:
Providing Hopted products to you. We use data to operate our products and provide a rich, interactive experience. For example, we process your user content to show you appropriate insights.
Personalizing Hopted for you. We use personal information to tailor your Hopted experience and enhance your communication abilities.
Providing support to you. We need personal information to resolve issues that you encounter with our products. For example, if you contact our support team, we may need access to account information to respond to your request.
Troubleshooting and debugging our products. We need data to resolve technical issues that arise with our products. For example, we use log data to track outages.
Building and improving our products. We’re continually developing new methods to make our products smarter, faster, more secure, and more helpful. We use data to help us do so. For example, we refer to usage data to help us decide what new features to build.
Processing payments. If you are a paying customer, we need payment information to enable your transaction.
Promoting our products. We use data to send promotional communications. For example, depending on your location, we may use account information to send you marketing emails about new products or offers, from which you can unsubscribe.
Ensuring our and our users’ safety and security. We need personal information to protect Hopted against fraud and abuse. For example, we may need to use your account information to verify your activity and protect against malicious, deceptive, or illegal activity.
Supporting and selling our products. We use sales and support data to promote and sell our products to you and to provide you with support. Some of these activities are provided by service providers with whom we have contracted.
Complying with legal obligations. We use personal information where required by law or where we believe it is necessary to protect our or others’ legal rights. For example, we may process account information to help you exercise your data protection rights.
We use automated and manual processing techniques when using information for these purposes. Our automated methods include machine learning, which is a set of technologies that allow computers to perform tasks that would typically require human knowledge and intelligence. Our manual methods frequently work in conjunction with, and support, our automated methods, and all of our data handling is subject to the security practices.
We use a combination of technical, physical, and logical safeguards to secure your data. These safeguards include encryption, secure network configuration, data transfer restrictions, restricted employee access, and several other measures.
Hopted retains personal information for as long as necessary to provide our products to you, to complete the transactions you have requested, or for other legitimate purposes such as to comply with our legal obligations or resolve disputes.
When it comes to user content, by default, we process user content associated with your account to provide services to you (for example, insights). After that, if you did not choose to retain that content, we either delete or de-identify it.
We don’t sell your personal information. We do share your information with certain third parties, as described below, to provide, build, protect, improve, and promote our products and as required by law.
Trusted service providers. We use service providers like Microsoft Azure of Google Cloud Platform to provide, protect, promote, and improve our products. These trusted third parties are bound by agreements that require them to follow our data privacy and security requirements and only use your data in the way we tell them to.
Government agencies, regulators, and other authorized third parties. We may disclose your information to governmental agencies, regulators, and other third parties if we determine that such disclosure is reasonably necessary to (a) comply with any applicable law, regulation, legal process, or appropriate governmental request; (b) protect any person from death or serious bodily injury; (c) prevent fraud, harm, or abuse of Hopted or our users; or (d) perform a task carried out in the public interest.
An acquirer of Hopted's business or assets. In case of a merger, sale, or reorganization of all or part of our business, information covered by this policy may be transferred in connection with that deal. We’ll notify you (for example, via a message to the email address associated with your account) of any such deal and outline your choices in that event.
Organization IT administrators and representatives. When you join a Hopted as a team, the administrator of that team may access and control your Hopted account. If you created an account using an email address belonging to your employer or organization, we may share your email address with the administrators or representatives of that employer or organization to, for example, allow them to invite you to a team or reach out to them about purchasing Hopted.
Other users. If you join your team on Hopted, we may suggest you as a potential collaborator to other users of your organization.
With your consent or otherwise at your direction. If you consent to share your personal information or otherwise direct us, we may do so.
You have a number of ways to interact with the personal information that Hopted processes, including requesting a record of your information, updating or correcting it, and deleting it.
Request a personal data report. You can submit an access request for your data by submitting a support ticket.
Correct or update your data. You can update your name, email address, and language preference through your Hopted account settings. If you registered for Hopted using Google or Facebook, or if you otherwise have problems updating this information, please submit a support ticket.
Stop us from processing your personal information. You can ask us to stop using your personal information for marketing emails by clicking “unsubscribe” on the emails you receive. In order to stop all processing of your personal information, you can delete your account.
Delete your data. You can remove your personal information from Hopted by deleting your account.
Lodge a complaint. If you’re based in the EEA, Switzerland, or the UK and think that we haven’t complied with data protection laws, you have a right to lodge a complaint with your local supervisory authority.
Hopted and our marketing partners, affiliates, and analytics or service providers use cookies and other technologies to ensure everyone who uses our products has the best possible experience. For example, when you use our websites, we may place a number of cookies in your browser. We use these cookies to enable us to hold session information as you navigate from page to page within our websites, to improve your experience, and to track and analyze usage and other statistical information.
If you elect not to activate the cookie or to later deactivate cookies, you may still visit our website and use our other products, but your ability to use some features or areas of those offerings may be limited.
Users of our products in the UK/EEA only
When you first arrive on our websites, only essential cookies will be placed, and a banner is displayed at the bottom of the page, where you can manage your cookie preferences. If you choose to deactivate all cookies, you may not be able to gain the full benefit of our products. We will resurface the banner every six months, at which point you will be able to amend your preferences.
All users of our products
You can generally activate or later deactivate the use of cookies through a functionality built into your web browser. To learn more about how to control cookie settings through your browser:
Click here to learn more about managing cookie settings in Mozilla Firefox.
Click here to learn more about managing cookie settings in Google Chrome.
Click here to learn more about managing cookie settings in Microsoft Internet Explorer.
Click here to learn more about managing cookie settings in Safari.
Click here to learn more about managing cookie settings in Microsoft Edge.
If you want to learn more about cookies or how to control, deactivate, or delete them, please visit All About Cookies for detailed guidance. In addition, certain third-party advertising networks, including Google, permit users to opt out of or customize preferences associated with their internet browsing. To learn more about this feature from Google, visit My Ad Center.
Types of Cookies Hopted Uses
Essential Cookies: Necessary for basic functionalities like saving user preferences.
Analytics Cookies: Track user activity for improving services. Google Analytics is our analytics provider; opt-out options available.
Preference Cookies: Store user settings such as language for a tailored experience.
Promotion Cookies: Deployed by third-party ad platforms for marketing Hopted's paid accounts.
Social Media Cookies: Enable features like 'Share This' button, subject to third-party privacy policies.
We stand behind the promises we make and will never materially change our policies and practices to make them less protective of your information without giving you advance notice. You must keep your email address up to date because we may use that email address to provide you with notice of any updates. We may also provide an update via an in-product notification. When our business or privacy regulations change, we will update this Privacy Policy accordingly. You should check this Privacy Policy page to see recent changes.
You can contact us with any questions relating to this Privacy Policy by submitting a help desk request, by emailing hey@hopted.com, or by contacting us via postal mail at Hopted LLC, A. Deglava 126-147, Riga, LV-1082.
The information in this section is specific to our European, Swiss, and UK users.
Data transfers
Information submitted to Hopted will be transferred to, processed, and stored in the United States and around the world. If you post or transfer any information to or through our products, then that information will be hosted and accessed in the United States and around the world. Please note that the privacy laws of the United States may be different from those in the place where you are a resident.
Where required, we will use appropriate safeguards for transferring data outside of Europe, Switzerland, and the UK. For more information about these transfer mechanisms, please contact us.
Legal basis for processing
The EU GDPR and UK data protection laws require a legal basis for our use of personal information. Our basis varies depending on the specific purpose for which we use personal information. We use the following bases:
Performance of a contract when we provide you with our products or communicate with you about them. This includes when we use your personal information to take and handle orders, deliver products, and process payments.
Our legitimate business interests and the interests of our customers when we detect and prevent fraud and abuse in order to protect the security of our customers, ourselves, or others, when we improve our products, and when we promote our paid products to you.
Your consent when we ask for your consent to process your personal information for a specific purpose that we communicate to you. When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time, and we will stop processing your data for that purpose.
Compliance with a legal obligation when we use your personal information to comply with laws. For instance, we collect place of establishment and bank account information for identity verification purposes.
This information supplements the information in our Privacy Policy and applies to California, Nevada, and Brazil residents.
Summary of information we collect
Throughout the Privacy Policy, we discuss in detail the specific pieces of personal information we collect from and about users, the sources of that information, and how we share it. For the categories of personal information we collect, please see the section titled What Personal Information Does Hopted Collect and Process? Our service providers and we use the categories of personal information we collect from and about you consistent with the various business and commercial purposes we discuss throughout this Privacy Policy—please see the section titled How Does Hopted Use Personal Information? for more details. Finally, for information about the categories of third parties with whom we share your information, see the section titled With Whom Does Hopted Share Your Information?
Rights
You may request that we:
Provide access to and a copy of certain information we hold about you.
Provide you with a summary of the categories of personal information we have collected or disclosed about you in the last twelve months; the categories of sources of such information; the business or commercial purpose for collecting or selling such information; and the categories of third parties with whom we shared such information.
Delete certain information we have about you.