We offer limited free and paid products. We don't sell your data.
Hopted products are provided by Hopted LLC, which is based in Riga, Latvia (EU).
Billing and Subscriptions: We offer paid subscriptions to our Services ("Paid Subscriptions", and collectively, "Subscriptions"). Hopted Platform is our base paid subscription. As of the effective date of these Terms, Hopted Platform is available at €29/month or $33/month, depending on the currency shown to you. The base subscription price, billing interval, included usage limits, and any trial offer are also shown on our pricing page at https://www.hopted.com/pricing, in the Hopted app, during checkout, or in the Stripe-hosted billing flow. If there is a conflict between these Terms and the price shown when you confirm a purchase, the price and billing terms shown at confirmation control for that purchase.
Base Subscription: Unless a different allowance is shown when you subscribe, the Hopted Platform base subscription includes access to 70+ Amazon reports in Google Sheets, Auto Amazon Data Refresh in Sheets as on a daily basis, up to 2 total connected Amazon accounts across supported account types such as Seller Central, Vendor Central, and Amazon Ads, up to 2 active Syncs or auto-imports, 1 admin seat, the first 1,000 Successful Row Edits through Hopted Writebacks, and pre-made solution templates.
Add-ons and Paid Tiers: Hopted may offer paid add-ons and paid tiers for usage or settings beyond the base subscription. As of the effective date of these Terms, the current add-ons and paid tiers are: Seller Central Account Add-on for €9/month or $9/month; Vendor Central Account Add-on for €19/month or $19/month; Amazon Ads Account Add-on for €12/month or $12/month; Data Imports Package Add-on (+5 Syncs) for €12/month or $12/month; Admin Seats Add-on for €12/month or $12/month; Collaborators Package Add-on (+5 Seats) for €12/month or $12/month; Near-real-time Data Refresh Add-on for €27/month or $27/month; Up to 1,000 Successful Writeback Rows per month for €39/month or $39/month; Up to 10,000 Successful Writeback Rows per month for €69/month or $69/month; and Unlimited Writebacks for €129/month or $129/month. Available add-ons, prices, currencies, limits, names, and tiers may change and are shown in Hopted, on the pricing page, during checkout, or in the billing flow before confirmation.
Legacy Plans and Add-ons: Some customers may have legacy plans or legacy add-ons that are no longer offered as current Hopted products. Legacy subscriptions remain subject to the prices, limits, and billing terms shown in the applicable billing flow or subscription record unless changed, migrated, or canceled. Any billing related changes move cancel your legacy subscription and move you to the subscription actual at the time of the change.
In-Product Upgrades and Add-ons: If your Hopted account reaches a subscription limit or you choose a setting that requires a paid, or additional paid tier, Hopted may show an upgrade prompt, checkout screen, add-on row, or tier selector. When you select “Upgrade,” “OK,” choose a tier, confirm checkout, or otherwise approve the purchase, you authorize Hopted and our payment processor to create or update your subscription, add or update the relevant subscription items or add-ons, and charge the displayed recurring amount plus applicable taxes.
Required Add-ons for Current Hopted account Settings: If you start a new paid subscription while your Hopted account settings already require add-ons, checkout may include both the Hopted Platform base subscription and the add-ons required for your current account settings. You can avoid some add-ons by reducing the relevant usage or settings before confirming checkout, where the product allows.
Subscription Updates and Proration: For existing paid subscriptions, approved add-ons, tier changes, quantity changes, and subscription updates may take effect immediately and may result in an immediate prorated charge, credit, or invoice. These changes then renew with your subscription unless you later change or cancel them.
Reducing Usage, Downgrades, and Add-on Removal: If your usage or settings later fit within a lower tier or require fewer add-ons, you may be able to reduce or remove add-ons through Hopted billing settings, a Stripe-hosted billing flow, or by contacting us. Unless Hopted states otherwise, reducing usage or changing settings does not automatically cancel add-ons or refund amounts already charged.
Refunds: You may cancel a paid Hopted account at any time. However, there are no refunds per se, except where required by law or expressly stated by Hopted.
Free Trials: Hopted may offer a free trial period for newly created accounts. Typically, we will only offer one free trial per workspace.
Changes: We may change our pricing, subscription fees, add-on fees, included usage limits, feature availability, and billing terms from time to time. Updated pricing will be shown on the pricing page, in Hopted, during checkout, or in the billing flow. Price changes apply as described when presented, and may apply at renewal or when you approve a subscription change.
Account Communications: You agree that Hopted may contact you at any time by email, push notifications, or other method with information relevant to your Subscription, billing, and use of the Services.
Third-Party Payments Processor: Hopted uses Stripe, Inc. and its affiliates as its third-party service provider for payment services (e.g., card acceptance, merchant settlement, and related services) (“Third-Party Payments Processor”). If you make a purchase on the Services, you will be required to provide your payment details and any additional information required to complete your order directly to our Third-Party Service Provider. You agree to be bound by Stripe’s Privacy Policy (currently accessible at https://stripe.com/us/privacy) and its Terms of Service (currently accessible at https://stripe.com/ssa) and hereby consent and authorize Hopted and Stripe to share any information and payment instructions you provide with one or more Third-Party Payments Processor(s) to the minimum extent required to complete your transactions. Please note that online payment transactions may be subject to validation checks by our Third-Party Payments Processor and your card issuer, and we are not responsible if your card issuer declines to authorize payment for any reason. For your protection, our Third-Party Payments Processor uses various fraud prevention protocols and industry-standard verification systems to reduce fraud, and you authorize it to verify and authenticate your payment information. Your card issuer may charge you an online handling fee or processing fee. We are not responsible for this. In some jurisdictions, our Third-Party Payments Processor may use third parties under strict confidentiality and data protection requirements for the purposes of payment processing services.
User Content refers to the text and documents you enter, upload, and transmit when you use our products.
You own your User Content; Hopted doesn’t own it. To provide our products to you, we need your permission (in legal language, a license) to use your User Content.
You grant us a license to your User Content for the limited purposes of:
Operating, providing, improving, troubleshooting, and debugging our products (for example, your acceptance or rejection of suggestions may help train our suggestion engine);
Protecting our products (for example, to analyze patterns in usage to prevent abuse);
Customizing our products (for example, to create personalized suggestions for you);
Developing new products or features (for example, creating our tone detector); and
Using information you upload or provide to us (such as your name) to encourage other people in your organization to join your Hopted team account.
The license you give us is only for the above purposes. That means we will not, for example, sell or license your User Content to third-party data brokers.
The license you grant us is:
Worldwide (so you can access your User Content from anywhere in the world);
Non-exclusive (meaning you own your User Content and can also license it to other people or companies);
Royalty-free (meaning we don’t pay you for it); and
For as long as intellectual property laws protect your User Content.
The license you give us allows us to—solely for the purposes outlined above—store, reproduce, use, publish, and publicly display (to show your User Content to you), modify, and create derivative works of (such as providing writing suggestions and autocorrecting words) your User Content. The license you give us also permits our service providers to assist us in doing this.
Hopted does not own, control, verify, or endorse User Content. You are responsible for all of your User Content. That means you should back up all your User Content and not do anything illegal or harmful with it (including violate any intellectual property or trade secret laws).
Generated Content. You may use Hopted to submit inputs and receive generated outputs. When you use Hopted, the inputs and outputs are your User Data. You are responsible for your User Data and will not use Hopted in a way that infringes, violates, or misappropriates any of our rights or the rights of any third party. You acknowledge that due to the nature of machine learning and the technology powering Hopted, outputs may not be unique and Hopted may generate the same or similar output for third parties.
Usage Restrictions. You may not use Hopted:
To develop foundation or large language models that compete with Hopted;
To mislead any third party that any output from Hopted was solely human generated;
In a manner that violates these terms, Hopted documentation, usage guidelines, or our Privacy policy.
Our products are protected by copyright, trademark, and other laws. Except for this limited license, we reserve all right, title, and interest in our products, trademarks, logos, and other brand features. We welcome feedback, but you agree that we can use that feedback without restriction or any obligation to you.
We reserve the right to suspend or terminate your access to our products with notice to you if:
(a) you have breached these terms,
(b) you use the products in a manner that would cause a real risk of harm or loss to other Hopted users or us, or
(c) you don’t have a paid account and haven’t accessed our products for 12 consecutive months.
Before suspending or terminating your account, we’ll (1) provide you with reasonable advance notice via the email address associated with your account so you can try to remedy the activity that prompted us to contact you and (2) allow you to export your documents from our products. If you fail to take the steps we ask of you after such notice, we’ll terminate or suspend your access to our products.
We won’t provide notice before termination where we believe that:
(a) you’re in material breach of these terms,
(b) doing so would cause us legal liability or compromise our ability to provide our products to our other users, or
(c) the law prohibits us from providing notice.
When this agreement terminates for any reason, all the sections one would expect to survive will survive, including, but not limited to, “Warranty Disclaimers,” “Limitation of Liability,” “Resolving Disputes,” “Miscellaneous Legal Terms,” “Our Intellectual Property Rights and License,” and “Paid Accounts.” The termination of this agreement doesn’t affect any amounts owed before that termination.
We are continually changing and improving our products, and we may add or remove features or functionality. If we discontinue a product, where reasonably possible we will give you reasonable advance notice and a chance to download your stored User Content.
To the extent any component of our Software may be offered under open-source license terms that we make available to you. The provisions of open-source licenses may expressly override some of these terms.
Unless the following restrictions are prohibited by law, you agree not to reverse engineer or decompile our products, attempt to do so, or assist anyone in doing so. Our products may update themselves automatically to ensure you’re using the latest version.
Any links to third-party websites or apps are provided for your convenience only and are subject to the third party’s terms. Hopted isn’t responsible or liable for those websites, products, or services.
We may release products and features that we are still testing and evaluating. We will mark these products with the words “beta,” “preview,” “limited preview,” “early access,” or “evaluation” (or with words or phrases with similar meanings). If you decide to use them, please remember that they may not be as reliable or as thoroughly tested as our other products. To improve and evaluate these products, we will log and analyze information about how you use and interact with them.
Entire Agreement
These terms make up the entire agreement between you and Hopted LLC, regarding your use of our products. They supersede any prior agreements.
Waiver, Severability, and Assignment
Hopted's failure to enforce a provision is not a waiver of its right to do so later. If a provision (other than the “NO CLASS ACTIONS” paragraph) is unenforceable, the remaining provisions will remain in full effect, and an enforceable term will be substituted to reflect our intent as closely as possible. You may not assign any of your rights or obligations under these terms, and any such attempt will be void. Hopted may assign its rights to any of its affiliates or subsidiaries or any successor in the interest of any business associated with the products.
Modifications to These Terms
From time to time, we may revise these terms to, for example, reflect changes to the law, new regulations, and changes to our products.
If an update significantly negatively affects your use of our products or your legal rights as a user of our products, we’ll notify you before the update’s effective date by sending an email to the email address associated with your account or via an in-product notification. We will give you at least 30 days after that notice before the update takes effect.
We may also update these terms in ways that won’t significantly negatively affect your rights. For example, we may change the feature or product names or change the email address you can use to contact us. In those cases, we will post the change to our website and link to the previous version.
If you don’t agree to the updates we make, you must cancel your account before they become effective. Where required, we’ll offer you a prorated refund based on the amounts you have prepaid for our products and your account cancellation date. By using or accessing the products after the updates come into effect, you agree to be bound by the revised terms.