Contact Hopted support

Contact Hopted Care when you need help with setup, account access, a data mismatch, Writebacks or billing.

#Contact us from the extension

1. Open the Hopted menu in your spreadsheet.
2. Select I need help, then Contact us.
3. Describe the task, the steps you tried, and what happened. Add a relevant screenshot if useful.
4. Review your message and select the form's send button.

You can also email support@hopted.com, especially if the extension will not open. The marketing website's chat is another way to reach us when available.

#Include the relevant details

• The Hopted account and spreadsheet or sync name.
• The integration, marketplace, reporting period and approximate time the problem occurred.
• What you expected, what actually happened, and the steps that reproduce it.
• The exact error text. For Writebacks, include the relevant Last Writeback Issues details and the final email result.
• For extension problems, your Chrome and Hopted extension versions.

#Share only what is needed

Crop screenshots to the relevant area and conceal unrelated customer or business data. Never send passwords, authorization codes, access tokens or full payment-card details.

For billing questions, an invoice reference and the affected account usually provide a useful starting point. For a reporting mismatch, a small representative example is more useful than an entire unrelated dataset.

#Useful checks before you send

Try data refresh checks, report scope checks, or Writeback troubleshooting where relevant. Mention which checks you have already completed.