Amazon Seller-Fulfilled Returns Report

This report allows you to better manage returns. For example you can create a single sheet for

  • View All: All return requests.

  • Pending Actions: All open return requests that require you to respond, such as authorize a return request, issue a refund, or upload a prepaid return-shipping label with tracking.

  • Completed: All return requests that have been completed or closed.

  • With A-z Claims: All return requests with an A-to-z claims.

Wrong item returned by buyers

Sometimes buyers mistakenly return a different item than the one they purchased from you. If this happens, contact the buyer to do the following:

  • Let them know that they may have accidentally returned the wrong item.

  • Ask them if they would like you to return the item to them.

  • Inform them that they can return the correct item for a refund.

If the buyer indicates that they would like the wrong item back, consider sending it back to them. If the buyer indicates that they received the wrong item initially, consider giving them the benefit of the doubt.

Out-of-Policy return requests

Sometimes buyers may request a return of an order outside the return window. If this happens, you have the choice to either accept the return request or deny. If you decide to deny the return request, send a detailed response to the buyer using Buyer-Seller Messages and resolve the concern.

If a customer is not fully satisfied with an order, they may always choose to file an A-to-z Guarantee claim. Resolving issues directly with the customer, before a claim is filed, protects your order defect rate.

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Add the Hopted browser extension to Google Sheets.

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Take the next step.

Add the Hopted browser extension to Google Sheets.

Add Hopted to Google Sheets